Nacho Tours Policies

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GENERAL TERMS AND CONDITIONS

Only the owner of the booking has the authority to request changes or cancellations.
Split Bookings: Groups divided into multiple trips (different terminals, schedules, or preferences) are quoted and operated as independent reservations.

Passenger Capacity: Only the specific number of passengers confirmed in the reservation will be permitted to board. Children and infants count as passengers under legal regulations. Exceeding the contracted number voids the vehicle's insurance coverage and results in immediate service cancellation without refund. 

Special Requests, amenities (drinks, snacks, decorations) require at least 48 hours notice and incur an additional cost.
Note: Beverages are not provided for departure services or inter-hotel transfers.

Child Seats: Available free of charge (subject to availability). While not legally mandatory in Mexico, we recommend their use. If this is critical for you, we suggest bringing your own equipment, as operational availability is 90%.

Flight Monitoring: We track your landing. However, it is mandatory for the client to provide a functional phone number for immediate contact regarding any unforeseen events.

Airport Waiting Times  (Without Direct Communication):

• Domestic Flights: 30 minutes maximum after landing.
• International Flights: 60 minutes maximum after landing.
• Exceeding these times without contact will result in a "No Show."

(Note: We can extend the waiting period only if active contact is maintained directly with our reservation representative.)

SECURITY ALERT (ANTI-PIRACY): Strictly ignore timeshare sellers and unauthorized transportation providers inside the airport. Stopping with them may cause you to miss your pickup window and your service with Nacho Tours.

From Hotels: It is vital to provide the room number to facilitate the driver's access.

From Airbnb/Private Residences: You must send the exact GPS location (Google Maps) via WhatsApp or Email.

From Condominiums/Gated Communities: It is the client's responsibility to provide the full address, unit number, and to inform security at the gate about Nacho Tours' arrival. If access is denied, the waiting time will count toward the 15-minute tolerance period.

Pets: Must travel strictly inside rigid crates in the luggage area. Service dogs are allowed to travel on the vehicle floor.

Sanitation Fee: An automatic $65 USD charge will apply if the vehicle requires deep cleaning due to: vomiting, excessive pet hair, liquid spills, or biological waste.

Standard: 1 checked bag + 1 carry-on per person.

Oversized Cargo: Items such as golf bags, bicycles, boxes, large strollers, etc., must be reported in advance. If the volume exceeds safety capacity, an additional unit must be hired at an extra cost.

At the Airport and Hotel Lobby, it is the passenger's sole responsibility to verify that all their luggage has been loaded onto the vehicle. 

It is the passenger's sole responsibility to inspect the vehicle before exiting. Nacho Tours is NOT responsible for forgotten, lost, or damaged items.

If an item is recovered, the client will cover 100% of the shipping and logistics costs for its return.

Standard Cancellations: Must be requested more than 24 hours in advance.

Operational Costs: All approved refunds will have a $10 USD deduction for administrative and banking fees. Processing time is 1 to 7 business days via PayPal.

Penalties:

• Less than 24 hours: Reduced possibility of changes.
• Less than 12 hours: No changes accepted.
• Less than 4 hours: Considered a Total Cancellation (No refund).

Force Majeure: In cases of hurricanes, pandemics, airport closures, or acts of terrorism, monetary refunds will not be issued. A Service Credit valid for 12 months will be issued for a future booking. 

OFFICIAL LOGISTICS PROTOCOL & SERVICE TERMS

To guarantee your safety and the exclusivity of your service, the following steps are mandatory before boarding:

1. Digital Accreditation: Have a screenshot of your transfer confirmation (PayPal) and a valid official ID ready on your mobile device. The driver will request these to validate your identity.
2. Meeting Point: Our unit will be positioned punctually at the designated location or lobby.
3. Security Verification: To avoid confusion, you have the right to request the driver's full name or specific details about their attire upon contact. 

Grace Period: Private transfers operate under a strict schedule. A maximum tolerance of 15 minutes is granted after the agreed time.

Operational Consequence: If the client does not show up within this window, the system will mark the reservation as a "No Show," and the unit will depart.

Rescheduling: Reactivating a missed service involves additional charges and is strictly subject to fleet availability.

Any adjustments must be managed through official channels. Same-day changes are subject to operational availability.

• Booking Center (WhatsApp): +52 998 231 1398