GENERAL TERMS AND CONDITIONS
Only the owner of the booking has the authority to request changes or cancellations.
Split Bookings: Groups divided into multiple trips (different terminals, schedules, or preferences) are quoted and operated as independent reservations.
Passenger Capacity: Only the number of passengers confirmed in the booking may board. Children and infants count as passengers per legal regulations. Exceeding the contracted number will result in service denial without a refund.
Special Requests, amenities (drinks, snacks, decorations) require at least 48 hours notice and incur an additional cost.
Note: Beverages are not provided for departure services or inter-hotel transfers.
Child Seats: Available free of charge (subject to availability). While not legally mandatory in Mexico, we recommend their use. If this is critical for you, we suggest bringing your own equipment, as operational availability is 90%.
Flight Monitoring: We track your landing. However, it is mandatory for the client to provide a functional phone number for immediate contact regarding any unforeseen events.
Airport Waiting Times:
SECURITY ALERT (ANTI-PIRACY): Strictly ignore timeshare sellers and unauthorized transportation providers inside the airport. Stopping with them may cause you to miss your pickup window and your service with Nacho Tours.
From Hotels: Providing your room number is vital to help the driver locate you.
From Airbnb/Private Residences: You must send the exact GPS location (Google Maps) via WhatsApp or Email.
From Condominiums/Gated Communities: It is the client's responsibility to provide the full address, unit number, and to inform security at the gate about Nacho Tours' arrival. If access is denied, the waiting time will count toward the 15-minute tolerance period.
Pets: Must travel strictly inside rigid crates in the luggage area. Service dogs are allowed to travel on the vehicle floor.
Sanitation Fee: An automatic $65 USD charge will apply if the vehicle requires deep cleaning due to: excessive pet hair, vomiting, liquid spills, or biological waste.
Standard: 1 checked bag + 1 carry-on per person.
Oversized Cargo: Items such as golf bags, bicycles, boxes, large strollers, etc., must be reported in advance. If the volume exceeds safety capacity, an additional unit must be hired at an extra cost.
It is the passenger's sole responsibility to inspect the vehicle before exiting. Nacho Tours is NOT responsible for forgotten, lost, or damaged items.
If an item is recovered, the client will cover 100% of the shipping and logistics costs for its return.
Standard Cancellations: Must be requested more than 24 hours in advance.
Operational Costs: All approved refunds will have a $10 USD deduction for administrative and banking fees. Processing time is 1 to 7 business days via PayPal.
Penalties:
Force Majeure: In cases of hurricanes, pandemics, airport closures, or acts of terrorism, monetary refunds will not be issued. A Service Credit valid for 12 months will be issued for a future booking.
OFFICIAL LOGISTICS PROTOCOL & SERVICE TERMS
To guarantee your safety and the exclusivity of your service, the following steps are mandatory before boarding:
Grace Period: Private transfers operate under a strict schedule. A maximum tolerance of 15 minutes is granted after the agreed time.
Operational Consequence: If the client does not show up within this window, the system will mark the reservation as a "No Show," and the unit will depart.
Rescheduling: Reactivating a missed service involves additional charges and is strictly subject to fleet availability.
Cualquier ajuste debe gestionarse por la vía oficial. Los cambios del mismo día están sujetos a disponibilidad operativa.
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